Terms & Conditions

Please read these Terms and Conditions carefully. These terms of use are between you and Aged Care & Medical ("Aged Care & Medical", "us", "we", "the company").

They should be read in conjunction with our Privacy Policy, Refunds Policy, Delivery Options and Change of Mind Returns.

This website, online store and e-commerce platform is owned and operated by Aged Care & Medical. By using this site, you agree to these terms and conditions, which apply to all products and services available on this website, as well as those that may be offered in the future.

When using this site, you agree to abide by the laws in Australia or any country you may be accessing it from. The services offered are not available to children (persons under 13 years of age) or to any user whose use has been suspended or revoked by the company. If you are under 13 years of age, you can use the services only under the supervision of a parent or guardian.

Website Content

Aged Care & Medical will present information and content on this website including, but not limited to, articles, opinions, statistics, product information, photographs, graphics, videos and audio files, as well as user generated content (collectively content). This content is general and provided for information purposes only. The content should not be regarded as advice, including legal or medical advice. And while full care is taken in the preparation of the website’s content, Aged Care & Medical cannot guarantee accuracy, currency or completeness of the content on this website. The information on this website should not be used without verifying it with appropriate sources or obtaining professional advice.

User generated content submitted to the website cannot always be reviewed by Aged Care & Medical before posting it to our site. Aged Care & Medical does not endorse user-generated content submitted by you or others and accepts no responsibility for the content posted by users.

Our website may include links to websites owned by other parties. Aged Care & Medical is not responsible for the material contained on these websites or responsible for their availability. Aged Care & Medical is also not responsible for any damage, loss or offence that may be caused by visiting these sites.

Intellectual Property

All content on this website is owned by Aged Care & Medical and is protected by Australian and international copyright laws. You may print out the content for personal and non-commercial uses only. That doesn’t mean that we don’t encourage you to share content and product information with others online. We just ask that any republication or redistribution of the content, including on another website, be attributed to Aged Care & Medical.

By providing information or posting content on the website, you grant the company an unrestricted and royalty-free right and licence to use for any purpose in relation to any product.

User Registration

When placing an order or requesting information from Aged Care & Medical, you will be asked to register with us. We offer one customer account per person. You must provide true and current information about yourself as requested and update accordingly. This will ensure that we are able to fulfil your request.

You are responsible for maintaining the confidentiality of your username and password. You agree to notify us straight away of any unauthorised use of your username and password.


We will on some occasions be unable to supply you straight away with your desired products. If this occurs, we will contact you to let you know when the product is expected to be dispatched, to offer you an alternative or to organise a refund.


A GST of 10% will be added to the total cost of some of your products (based on Australian Tax laws, visit the ATO for further information). 
The cost of your delivery on all orders being delivered to an Australian address are inclusive of GST.


View our complaints policy here.

Any enquiries should be directed to:

Aged Care & Medical
46/107 Well Road
Chelsea Heights VIC 3930
Phone: 1300 003 930

These Terms and Conditions are effective from July 2013. If we modify our Terms and Conditions we will post the updated policies on our website and note the date. We therefore encourage you to revisit our policies from time to time.