Rental Terms and Conditions



Rental equipment shall be used only for the purpose for which it is designed and intended. Rented equipment is for personal use only and only to be used as described when entering this hire agreement.

The user confirms that satisfactory instruction in how to use and operate the rental equipment has been provided.

Equipment has been thoroughly examined. It is in working condition and suits the purpose for which it is hired for. If the rental equipment does not suit or is not in working condition, the hiree MUST inform Aged Care & Medical by email or call within 48 hours following the receipt of the rental equipment.

Repairs or modifications are not to be conducted on any rental equipment without prior authorisation in writing from Aged Care & Medical.

Aged Care and Medical reserve the right to cease a hire period without notice should any of the following occur:

  1. Hire payments are not made,
  2. Rental Equipment is mistreated or used in an unsafe manner,
  3. Any of the Aged Care & Medical ‘Terms & Conditions of Hire’ are breached in any way.


It is understood and agreed that additional charges will apply for delivery and collection. These charges are listed on the Rental Equipment Quotation.

It is the hiree’s (or representative of the hiree) responsibility to return the items to Aged Care & Medical or to call and request their collection. Hire charges will continue to apply until the items are returned, or a collection request is made. Collection charges also apply.

Aged Care & Medical requires payment of all agreed payments prior to the delivery/collection of the equipment.

The rental period starts the day the equipment is either delivered or collected. Furthermore, a minimum of two hires charges apply to all rental equipment items, unless otherwise specified.


    The hiree (or representative of the hiree) will provide credit card details for the purposes of paying the Hire Fees, delivery, collection, and the Bond, unless agreed otherwise. It is understood and agreed that the credit card will be charged if: there is damage, loss or otherwise do not return the equipment to accordance with these Terms and Conditions of Hire.

     All equipment rentals are issued on a hire basis will require a bond (refundable upon return of equipment) and a hire fee, based on the time the item is required.

    The hiree (or representative of the hiree)will return all the equipment including all the parts and accessories in clean and good WORKING CONDITION.


    All the equipment including all parts and accessories must be returned in good WORKING CONDITION, CLEAN and no additional changes to the APPEARANCE.

    WORKING CONDITION means, working as per the condition at the time of hire, including any electrics, batteries, battery charges, and that the rental equipment continues to be suitable for use.

    CLEANLINESS includes clean, free of stains, free of smoke and other odours, except than those noted at the time of hire.

    APPEARANCE means, free of any new scratches, body damage, fabric tears etc. other than those noted at the time of hire.

    The hiree (or representative of the hiree) understands and agrees that other than what would be considered as normal wear and tear, any damage arising from misuse or maltreatment, intentional or otherwise, caused while the equipment is hired, will be charged. At a minimum, the equipment bond may be forfeited to cover electrical repairs, bodywork, sterilisation or stain removal/re-upholstery and, that at a maximum a charge for the purchase of equipment and any out-of-pocket expenses such as freight and loss of hire will be incurred.

    Any security bond will be paid prior to the hire commencement date.  It will be returned to the same account when the equipment is returned to Aged Care & Medical (subject to all terms and conditions being satisfied) within three business days of the return of the rental equipment. For the rental bond to be returned, the hiree musts comply with all the terms and conditions outlined, including accurate completion of the Rental Return Form.

    Depending on my financial institution, the return of the rental bond may take anywhere from three to ten business days before it is reflected on the bank statement.


    Aged Care & Medical accepts no responsibility for any injury, damage or financial loss caused or sustained throughout the use of item/s hired. Aged Care & Medical shall be compensated for any actions arising from this agreement, including any costs or losses suffered by the hiree (and the hiree’s representative.

    To comply with all Federal, State and/or Local Government laws, by-laws, and regulations relating to this contract. This Agreement is governed by the laws of Victoria, Australia