Cancellation policy

Rental hire billing and cancellation

How rental billing works
Your first payment covers your minimum hire period plus delivery, collection and the refundable rental bond.
After that, the hire fee for your equipment is charged automatically to the same card every 2 or 4 weeks, depending on your hire plan. At checkout, this is shown as “Deliver every 2 weeks” or “Deliver every 4 weeks”. This is your rental billing cycle, not a new delivery.
Delivery, collection and bond are charged once only, in the first payment.

Ending your hire
Your hire continues until you request collection. To end your hire, contact Aged Care & Medical on 1300 003 930 or email contact@agedcareandmedical.com.au.
Once collection has been requested, our team will stop your rental billing and no further hire charges will be made.

Rental bond
The rental bond is refundable, subject to our rental terms and conditions, once the equipment has been collected and checked.

Payment issues
If a payment can’t be processed, we will retry it and contact you to update your card details.